Privacy Policy – TransferKrakow.pl

Last updated: [07/15/2025]

At TransferKrakow.pl, your privacy matters to us. This Privacy Policy explains what data we collect, how we use it, and your rights as a user of our service.

1. Who we are
TransferKrakow.pl is a private transportation service based in Kraków, Poland. We operate in full compliance with the General Data Protection Regulation (GDPR – EU 2016/679).

Data Controller:
TransferKrakow.pl
Email: info@transferkrakow.pll

2. What personal data we collect
When you book a transfer or contact us, we may collect:

• Name and surname
• Email address
• Phone number
• Pickup and drop-off locations
• Flight number or travel details
• Special requests (e.g., flowers, Wi-Fi)
• Payment information (processed securely by third-party providers)
• IP address and device information (via cookies)

3. Why we collect your data
We collect and process your personal data for the following reasons:

• To confirm and manage your booking
• To contact you about your trip (e.g., changes or delays)
• To process payments securely
• To improve our service and website experience
• To comply with legal obligations (e.g., tax records)
• For marketing purposes (only with your consent)

4. Who we share data with
We only share your data when necessary and never sell it. Possible recipients include:

• Our drivers (to fulfill your transfer)
• Payment processors (e.g., Stripe, PayPal)
• Trusted third-party suppliers (e.g., florists for upsell services)
• IT service providers (hosting, email systems)
• Legal authorities when required by law

5. How long we store your data
We keep your data only as long as necessary:

• Booking and invoicing data: up to 6 years (legal obligation)
• Contact and support messages: up to 1 year
• Marketing consent: until you withdraw it

6. Your rights under GDPR
You have the right to:

• Access your personal data
• Correct or update your data
• Request deletion (“right to be forgotten”)
• Object to processing
• Withdraw consent at any time
• File a complaint with your local data protection authority

To exercise any of these rights, please email: info@transferkrakow.pl

7. Cookies
Our website uses cookies to improve performance and analytics. You can manage cookie preferences in your browser settings.

8. Third-party links
Our site may contain links to third-party services (e.g., Google Maps, payment providers). We are not responsible for their privacy practices.

9. Security
We take data protection seriously. All personal information is stored securely and accessed only by authorized personnel.

10. Changes to this policy
We may update this Privacy Policy from time to time. All changes will be posted here. Continued use of the website means you accept the new version.
If you have any questions about this Privacy Policy, please contact us at:
📧 info@transferkrakow.pl